ABOUT · FREQUENTLY ASKED QUESTIONS
Questions we hear most often.
If your question isn’t here, the thirty-minute call is the fastest way to get an answer. We will tell you honestly whether what you have in mind is a fit for the way we work.
How we engage.
How an engagement starts and what we look for in a fit.
Who do you work best with?
Owner-operators who know their operation in detail and want a working tool faster than the usual quote suggests is possible. The businesses where one or two people make every important decision, and the software has to fit how they actually run the work — not the other way round.
How long does a typical build take?
Four to eight weeks for a first usable version. That’s not a demo; that’s the version your team can run real work through. Larger scopes get broken into phases of that same shape, so something useful lands every four to eight weeks rather than waiting six months for a single big release.
What if we’re not the right fit?
We’ll tell you honestly on the call. That’s the entire point of the thirty minutes — to find out whether what you have in mind suits the way we work, before either side commits to anything. We are deliberately small and we do not work with everyone; the fit conversation goes both ways.
The money side.
What it costs, what’s covered after launch, and how the bills work.
How do you quote a project?
Fixed scope, fixed price, per phase. You see the scope of Phase 1 and what it costs before anyone signs anything. If scope changes mid-phase, we agree the change and the cost in writing first — no open-ended hourly bills, no surprise variations at invoice time.
What happens after launch?
Thirty-day warranty plus hypercare. Bugs we shipped are on us — daily check-ins, fast turnaround, no extra invoices. After that you’re free to either run the project in-house, hand it off, or talk to us about an ongoing managed-services plan.
Do you offer ongoing maintenance?
Yes, on an optional managed-services plan. It covers dependency and security updates, quarterly check-ins, small feature evolution, and on-call response when something needs attention. Priced per scope — there’s no standard tier because every system runs at a different shape.
Are there ongoing fees beyond the build?
Hosting and infrastructure go directly to the provider — AWS, Google Cloud, Microsoft Azure, depending on what the project needs. You pay them on your own account, with your own credit card, and you can see every line item. Typical Phase-1 builds run from tens to low hundreds of dollars per month in infrastructure.
If you’d rather not deal with multiple invoices, we can bundle hosting, monitoring, and the managed-services plan into a single monthly fee. Same underlying providers, one invoice, predictable line.
Are tax incentives or grants available?
Possibly. Custom software builds may be eligible for the Australian Government’s Instant Asset Write Off, which lets eligible businesses immediately deduct certain asset costs in the year of purchase. Builds with genuine experimental development may also qualify for AusIndustry R&D Tax Incentive rebates. We are not tax agents and cannot advise on your specific situation — talk to your accountant before relying on either.
The basics.
Ownership, location, and how the first conversation works.
Who owns the code and the data?
You do. On delivery you get the source-code repository, a production database, the architecture and runbook documentation, and the deploy and rollback scripts. No vendor lock-in. If you ever wanted to take the project to another team, you could — though we’d rather you didn’t.
Where are you based?
Sydney, Australia. The team that designs and builds the work is the team that picks up when you call. Australian time zone, AEST/AEDT, real conversations during your working hours — no overnight ticket queues, no offshore handoffs.
What’s the first step?
A thirty-minute call. No slide deck, no obligation, no follow-up sales sequence. You describe how the business runs today and where it hurts; we tell you what a sensible first phase looks like, what it would cost, and how long it would take. If that lines up, we send a written proposal. If it doesn’t, we say so on the call.